| Aloha! Please send all to Returns: HawaiiClothingCompany.com c/o Fulfillment Werks 98-1277 Kaahumanu St. Aiea, HI 96701 info@hawaiiclothingcompany.com HawaiiClothingCompany.com Security Customers who use their credit cards to purchase products on the HawaiiClothingCompany.com web site will find that their information is handled safely and securely. Their browsers and the HawaiiClothingCompany.com Yahoo! Store secure server typically encrypt confidential information during transmission, ensuring that transactions are private and protected. HawaiiClothingCompany.com further guarantees the safety of the transaction as follows: If a purchase is found to involve unauthorized use of a credit card, the customer simply notifies their credit card company and follows that company's reporting rules and procedures. If, through no fault of the customer, the credit card company finds credit card fraud but does not waive the customer's entire liability for unauthorized charges, HawaiiClothingCompany.com will reimburse the customer for the remaining liability, up to a maximum of fifty dollars (US$50.00) per card. Order Processing The order approval process typically takes 1-3 days.
In-stock items are shipped after being processed, located, and packaged; add 2-3 days (to approval process) for FEDEX and 5-7 days (to approval process) for USPS. Payment Methods Shipping and Handling Please allow 6-10 days for delivery via USPS. Customers can also choose to receive their purchase
via Fedex Air. Order approval processing is 1-3 days. Items will be shipped the day they are packed by 4:00 PM HST. Fedex does not deliver on
Saturdays. Please note, this means that your package
may take more than 3-6 days to reach its destination
from the time it was ordered. You will receive a
tracking number through e-mail so you can follow the
status of your order. If you live East of the Rocky Mountains allow an extra day for items to reach you. Satisfaction Guarantee / Returns If you need to exchange your item for a different size, you can send the item back to us in its original condition along with the receipt. Go to our website and place a replacement order for your items. If you received damaged or incorrect items in your order, we will reimburse you for the cost of returning the package to us and you will not be charged for the shipping cost of your replacement order. If the size you want is not listed in the store, that means it is sold out so you may have to check the store for availability every few days.
If you want to return an item for a refund, simply ship the item back to us in its original condition along with the receipt for a refund. There is a 10% restocking fee for all returns. Shipping and handling charges are not refundable. All exchanges and returns must be postmarked no later than 15 days after receipt. Please allow 1-2 billing cycles for the refund credits to appear on your statement. Ship all returns to: HawaiiClothingCompany.com Also include the invoice in the box. We recommend returning the merchandise via an insured carrier, as we are not responsible for lost returns. Questions and Comments |